Due to a handicap placard backlog, Massachusetts residents face long waits when requesting a placard for their vehicle. For some people, the process can take years. Richard Oliveria, who needed a temporary handicap placard, kept hitting road blocks with his application. Oliveria appealed to State Sen. Eric Lesser for help. Sen. Lesser and State Rep. Bud Williams, along with other legislators, are working to improve the convoluted application system. Oliveria shared his story with Carrie Saldo.